Complaints

Complaints can be submitted through the MyMBSP which can be downloaded via smartphone. Additionally, complaints can be emailed to aduan@mbsp.gov.my. Members of the public can also call 04 - 269 69 69 or go to MBSP Central Counter in person at the MBSP Headquarters. Complaint letters may be faxed to 04 – 538 9700 or mailed to :

Complaints Unit,
Seberang Perai City Council,
City Tower,
Jalan Perda Utama, Bandar Perda,
14000 Bukit Mertajam,
Pulau Pinang.

The details of the complaint needed are as follows :

  • Name of complainant.
  • Email or Full Address of complainant for feedback.
  • * Description of complaint.
  • * Location of the complaint or landmark (which may help identify the location).
  • Phone Number the complainant (for details of complaint if unclear).

* Required.